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Delivery Information

Below are our most frequently asked questions for delivery. If you require additional information please contact us.

DELIVERY

RETURNS

How much does delivery cost?

  • Home delivery in all over Pakistan is free.


How long does standard delivery take?

We aim to deliver all products within 3 - 4 working days. On rare occasions delivery may take a little longer; if you have not received your items within 7 days of you placing your order, please contact our customer service team.


What happens if I am not at home when you deliver?

If you are not able to sign for your order when it arrives, the courier will put a delivery card through your letterbox, which will include details on how to re-arrange delivery, or where you can collect your order in person.


If the order is not delivered, or collected in person, it will be returned to TVSHOPEE.


My delivery has not arrived, what should I do?

If you do not receive your order within 7 days of you making your purchase, please contact our customer service team on 03208381255.


RETURNS

For further information on our returns policy and your 30-day free guarantee, please visit our Returns page and our Terms & Conditions page.


What do I do if I am unhappy with my purchase?


If for whatever reason you are unhappy with your purchase, we can provide product replacement under the terms of our 15-day replacement warranty. However, you must keep all the product packaging, including the instructions and the product must be returned in a saleable condition. Please re-pack your item, along with the dispatch note. This will help us to process your order. And please post it back to us. Please be aware, you will be responsible for paying returned postage costs, unless your item is faulty.

Please contact customer services if you wish to return your items.


Where do I post items that I want to return?

If you are returning items to us, please post them to the following address:

TVSHOPEE.PK

0320 8381255

PC: 74400
Pakistan
Karachi